FAQ’s

Availability

How quickly will you process my in-stock order?

Most in-stock orders are filled and confirmed within minutes of being placed!

We work hard to offer the best products at the lowest prices possible, while still providing the fastest service in the industry.

 

You had stock when I placed my order but now the stock is gone. What happened?

If there was stock when your order was placed and by the time your order has cleared our credit card security department the stock was no longer available, we will advise you of the backorder situation. This can happen occasionally because stock is not allocated until your order is verified, accepted, and processed. Therefore, stock levels and shipping projections may occasionally change by the time your order is shipped.

 

How do I know when my backordered items will be available?

Megatech Distributor provides the latest delivery information provided to us by our suppliers. Most items will show an Estimated Time of Arrival (ETA) for each product that is backordered. Some of our suppliers do not offer ETA's and we can only offer our customers our best delivery estimates in those cases.

You can use your Megatech Wish List to keep track of out of stock items before actually purchasing the product. You can request to receive email notifications when items are back in stock so that you may purchase them at your convenience.

 

What happens when my backordered item is discontinued?

We'll notify you When a backordered item becomes discontinued and make every effort to offer an alternate product. When we are not able to locate an alternate product, we'll refer you to the manufacturer for further information and assistance. Your order for the discontinued item will be canceled.

 

Can I place an advance order for a new product?

Megatech Distributor has an automated backorder system and welcomes advance orders. We understand that our customers need the newest products and want the latest technology available. Simply place your order and we will do the rest. Your order will ship as soon as stock becomes available. Our advice to customers is to place your orders early and get on the backorder list. All backorders are filled in the order they were received.

 

Will you tell me if any item is on backorder?

If you place an order for an item that is out of stock, we will notify you of the backorder status and ship any items on your order that are currently available. We will place your backordered item on a waiting list. This will keep you in line for the next available shipment. We will only bill you for what has shipped at the time of shipment. If your order is shipped from multiple warehouses, you will still only pay the shipping that was on your initial order.

 

Prices and Shipping Charges

Why are there fluctuations in your prices?

Our advanced electronic interfaces continually scan our distributors for their best current pricing and availability. While changes in availability between different distributors may result in some price fluctuations, it ensures that you will always receive the lowest possible prices on currently available products!

If we did not use this method of sourcing, we would not be able to offer such low prices.

 

Why do your shipping charges sometimes change for an item?

Shipping charges may often change because prices may fluctuate. Just as our product costs vary between different suppliers, so do our shipping costs. As a result, when one distributor's stock is depleted and a product needs to come from a different distributor, both our price and shipping charge can change.

 

Technical Information

Can your Sales Representatives check the product packaging for information regarding product specifications?

Most of our orders ship directly to you from our Miami, Fl warehouse. As a result, the products you order are rarely physically located at our corporate headquarters where our Sales and Customer Service people are located. However, you may find answers to many of your product questions on our web site. There you will find detailed products descriptions and links to manufacturer web sites.

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